Technical Support / Field Service

24 Hour

Telephone
US and Canada: 800-527-6297
Worldwide:        +1 215 674-1234
Email: drexelbrook.service@ametek.com
 
Field Engineering Service Rate Schedule ($USD) 
 Within North America - Rates effective 02/01/06
Minimum - 4 Hour Service Charge

Type of Service

Monday-Friday
(8:00am to 5:00pm)

Overtime, After-Hours & Saturday

Sunday & Holidays
Field Engineering,
System Support & Maintenance		 $150.00/Hr $225.00/Hr $300.00/Hr
Travel Time
(Portal to Portal)

$120.00/Hr.
(Max. $750/Day)

$180.00/Hr.
(Max. $1000/Day).

 $240.00/Hr.
(Max. $1500/Day)
Travel & Expenses Billed at cost
Parts and Equipment Current Published List Price

 

  • On site Technical Support is available to any customer on a time plus expense basis.
  • In site Technical Support charges are not covered under the equipment warranty.
  • Basic troubleshooting is the responsibility of the customer.
  • A purchase order must be issued prior to scheduling a service trip. 
    No travel arrangements will be made until a purchase order has been issued.
  • Twenty-four hour technical phone support is provided to our customers at no charge.
  • Instruction manuals and other support documentation can be downloaded from this web site.

 

 

 

 

 

 

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